DeliveryWhere do we deliver?
We currently deliver to New Zealand only, however, if you would like delivery to somewhere else, please get in touch and we can see what we can do. Email firstname.lastname@example.org and we will get back to you as soon as possible.
How much is standard delivery?
Standard delivery prices within New Zealand are currently as follows $14.99 for cables and $6.99 for apparel and merchandise.
How long will it take for my delivery to arrive?
All orders received before 12 noon Monday-Friday with standard delivery should be with you within 6 - 12 working days within New Zealand.
Where is my delivery?
If you have not received your goods please check your tracking number.
After your parcel is sent by us and is in the hands of the courier it is the courier's responsibility to deliver your package to you.
If the tracking number indicates the parcel was not picked up by the courier, please contact us email@example.com.
I changed my mind, can I cancel my order?
If you have recently placed an order with us and wish to cancel it before delivery, please email us at firstname.lastname@example.org within 24 hours quoting your order reference number, the date the order was placed and your name. We will then contact our dispatch team and try to get the order returned to us rather than delivered to yourself. Once we have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days, minus our 20% restocking fee.
If the order is delivered to you, please return it for a full refund (excluding postage and 20% restocking fee).
My order is late, can I cancel it?
Although we endeavour to get all deliveries to you on time, we understand that sometimes deliveries are late. If you wish to cancel a delivery before you receive it but after the 24 hour period, due to late arrival, please email email@example.com quoting your order reference number, the date the order was placed and your name. We will review the order to find out where your parcel is and refund your account within 10 days if in agreement with the late delivery.
Can I amend my order details?
To amend an order, both for product and shipping address please contact firstname.lastname@example.org as soon as possible. If the order has already been processed it might not be possible to amend it.
Returns address: 4 Graham Street, Hamilton East, Hamilton 3216 New Zealand
What is your returns policy?
All goods must be unused and in the condition in which they arrived for you to qualify for the below.
You have 7 days to return an item with proof of purchase for a full refund or a size exchange.
Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. All refunds will be less the postage and 20% restocking fee.
How do I exchange my item(s)?
If exchanging an item, the price must match that of the item purchased when you bought it. If the item chosen is out of stock a refund (minus postage and the restocking fee) will be issued instead. If you wish to exchange for an item of a different price, your item must first be returned and a refund issued and a new order should be placed.
Do I need to pay for postage?
Please note when asking for a refund or to exchange sizes, the customer is responsible for the postage costs incurred when returning or swapping an item. The postage will be deducted from the refund. Goods must be returned by registered post only. We cannot be held responsible for any item returned to us in any other way. You will need proof of postage if the returned parcel is lost and you need to make a claim to your carrier.
It takes time to process refunds and exchanges so we will also charge a 20% restocking fee on all returns and exchanges.
My products were damaged, can I return them?
Yes of course. If goods are considered damaged in transit, you must notify us within 48 hours of receiving the product, you then have 14 days to return the product to us, alongside proof of purchase to issue a full refund.
My products are faulty, can I return them?
If the product is faulty you can return the product, we will inspect the item and issue a full refund (including postage) if we are in agreement with your comments.
However, if we disagree with your comments and the ‘fault’ it is a matter of standard ‘wear and tear’ or product neglect we will return the item to you and postage costs will be incurred by yourself.